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Apk files for Android
Screenshosts of Naumen SD
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
  • Naumen Service Desk
Description of Naumen Service Desk

Work from anywhere with most popular Service (Help) Desk by Naumen. Work with requests, solve tasks, participate in approvals, receive notifications from your mobile phone, and our application will adapt to your processes and goals.

For support service and field engineers
— Register requests and work with them from your smartphone screen
— Change status, a responsible employee and other parameters
— Add files, comments, and photos with your camera phone
— Build the route to the client address and service objects using geolocation
— Monitor and inventory your equipment using barcode scanner
— Fix work time records
— Get push notifications for all important events
— Use full text search on requests, and other useful materials

For managers
— Control the workload of your teams
— Initiate new tasks
— Participate in approvals, comment your decisions
— Subscribe to requests from key customers to keep everything under control

For users
— Create requests and follow their status
— Check information details via comments
— Use the knowledge base
— Leave feedback

Adaptability of processes
Adaptation to specific business tasks . Enabling new processes and editing the current ones.

Easy configuration
Adding objects, configuring the interface and other parameters without programming.

Access to information without Internet
View previously opened cards. Adding comments and running some event actions even offline.

Multiple accounts
Quick switch from the app to accounts of other external IT-systems.
____________________________

Naumen SMP Mobile app is everything you need to proper work with requests and tasks on your smartphone screen!

The application requires access to the server Naumen Service Desk with the module "Mobile client".
The recommended server version is 4.11.0.7 or higher.

Version history Naumen Service Desk
New in Naumen SD 13.0.0
We are glad to present a new release (version 13):
– Actions in quick access. Now the buttons from the menu are also displayed on the object card.
– Enable biometrics for fast and secure login to the mobile app.
– Search has been simplified. The focus is now automatically set to the input field when opening the screen.
– Technical part of the app has been improved. It looks like nothing has changed, but it works more stable.

Thank you for using our mobile app!
New in Naumen SD 12.3.3
We made app work faster and more stable.
New in Naumen SD 12.3.0
– Updated our splash screen and icon to add some Christmas spirit.

Happy New Year 2024! We wish you outstanding achievements in the new year, may every step bring you closer to your goals!

Thank you for using our mobile app!
New in Naumen SD 12.2.2
We made app work faster and more stable.
New in Naumen SD 12.2.0
We made app work faster and more stable.
New in Naumen SD 12.1.1
We made app work faster and more stable.
New in Naumen SD 12.1.0
We made app work faster and more stable.
New in Naumen SD 12.0.1
We made app work faster and more stable.
New in Naumen SD 12.0.0
We are glad to present a new release (version 12):
- Improved usability and appearance of the app.

Please note: this is the latest update that supports Android versions less than 7. Upgrade your OS to 7 or higher to the up-to-date version of the app in the future.

Thank you for using our mobile app!
New in Naumen SD 11.3.4
We made app work faster and more stable.
New in Naumen SD 11.3.2
We made app work faster and more stable.
New in Naumen SD 11.2.8
We made app work faster and more stable.
New in Naumen SD 11.2.5
We made app work faster and more stable bugs fixed .
New in Naumen SD 11.2.4
We made app work faster and more stable.
New in Naumen SD 11.2.2
We made app work faster and more stable.
New in Naumen SD 11.2.1
We made app work faster and more stable.
New in Naumen SD 11.2.0
We made app work faster and more stable.
New in Naumen SD 11.1.0
We made app work faster and more stable.
New in Naumen SD 11.0.0
We are glad to present a new release (version 11):
- Improved usability and appearance of the app.
- Advanced options for working with objects.
More information about the release you can find on our website.

Thank you for using our mobile app!
New in Naumen SD 10.3.0
We made app work faster and more stable.
New in Naumen SD 10.2.1
We made app work faster and more stable.
New in Naumen SD 10.1.0
. We made app work faster and more stable.
New in Naumen SD 9.3.1
We are finishing work on the 10.0 release. The update will be available for download after the New Year holidays.

Also we:
- Added geo-position transmission during quick status change, if required by the process.
- Changed the appearance of the navigation menu and the pin code screen.
- Updated the splash screen and the icon, adding some New Year cheerfulness.

Thanks for using our app! Happy New Year!
New in Naumen SD 9.2.0
- Prepared the login form for further implementation of custom authentication.
- Made the application faster and more stable.
New in Naumen SD 9.0.2
The application is faster and more stable now.
New in Naumen SD 9.0.1
The application is faster and more stable now.
New in Naumen SD 8.3.0
- We added support for the German language.
- The application is faster and more stable now.
New in Naumen SD 8.2.1
Now it is more convenient to change an object status - status lines are bigger so you cannot select the wrong one. Also on the form for filling in fields there is now information about a new status after transition.
New in Naumen SD 8.2.0
Now it is more convenient to change an object status - status lines are bigger so you cannot select the wrong one. Also on the form for filling in fields there is now information about a new status after transition.
New in Naumen SD 8.1.0
We made app work faster and more stable.
New in Naumen SD 8.0.0
We are glad to present a new release (version 8):
- Simplified work with objects,
- Enhanced capabilities of barcode scanner,
- Improved application security,
- Improved work with files.

See more details inside.

Thank you for using our mobile app!
New in Naumen SD 7.7.2
We are finishing work on a large release 8.0. The update will be available for download immediately after Christmas holidays.

Meanwhile, we've updated our splash screen and icon to add some Christmas spirit.

Thanks for using our app! Happy New Year!
New in Naumen SD 7.7.1
We made app work faster and more stable.
New in Naumen SD 7.6.0
We made app work faster and more stable.
New in Naumen SD 7.5.0
We made app work faster and more stable.
New in Naumen SD 7.4.0
We made app work faster and more stable.
New in Naumen SD 7.3.1
We fixed bugs and increased application stability.
New in Naumen SD 7.2.0
We fixed defects, increased the stability of the application.
New in Naumen SD 7.1.0
We fixed defects, increased the stability of the application.
New in Naumen SD 7.0.0
Introducing the new 7.0 release!

In this release:
- We paid attention to the usability and appearance of the application.
- Improved the security of logging into the application.
- Developed new functions for geoservices.

Learn more about the new features in the mobile app.
New in Naumen SD 6.6.1
Big update is coming! What's in store for you?
- Block structure. It will become easier to perceive information about the object and hide it if not needed.
- Geoservices. More opportunities for organizing the work of field engineers: assigning requests for geolocation, tracking route and arrival.
And much more! In the meantime, we are preparing the "ground" for the update, fixed a couple of defects and increased the stability of the application.
New in Naumen SD 6.6.0
We continue to work on improving the application interface:
- Now the application itself recognizes hyperlinks in comments and object cards.
- By clicking on the user's icon in the list of comments, you will go to his card, if it is available to you.
- The screens for requesting system permissions have been redesigned to make it clearer why we are asking them.

Additionally, we fixed a couple of defects for a more stable and secure application.
New in Naumen SD 6.5.0
This version has implemented several interface improvements.
Additionally, corrected a couple of defects that interfered with the full operation of the application.
New in Naumen SD 6.4.0
Increased convenience and speed with the object card. Moved the icon to call the action menu on the bottom panel. You no longer have to reach up to the cap of the screen to select an action with an object.

Redesigned screens for editing object attributes that refer to objects of other classes. We hope that the new interface will work more conveniently.

Corrected defects and rewrote some parts of the application to make it more stable.
New in Naumen SD 6.3.1
We continue to develop the mechanism of offline work. Attach files to an object or a comment even if there is no connection to the server. When the connection is restored, the files will be added automatically.

Fixed defects and rewritten some parts of the application to make it more stable.
New in Naumen SD 6.1.0
- Completed the interface localization in English. If the device has a language other than Russian, the application interface will be displayed in English. Information about all objects will come in the locale installed in the web application.

- Fixed a defect with incorrect scrolling of lists on Android 9.0 Pie devices.

Thank you for using the application!
New in Naumen SD 5.10.2
We are preparing for you a big release in which there will be new features: support for barcode scanner, development of offline work, search in the list and change its sorting, and much more.

Release release is scheduled in January. In the meantime, to brighten up the wait, we decided to create a New Year's atmosphere for you.

Thank you for using our app! Happy New Year!
New in Naumen SD 5.10.1
We continue to develop the mechanism of offline work in the application.

Added the ability to run certain actions configured by the technologist, even if there is no connection to the server. When the connection is restored, the action will be automatically executed.

Thank you for using the app!
New in Naumen SD 5.9.0
1. Implemented the opportunity to establish a personal PIN-code to enter the application. Access to data is securely protected!

2. Added the ability to leave a comment even if there is no connection to the server. When you restore the connection, the comment will be automatically sent.

Thank you for using the application!
New in Naumen SD 5.8.0
1. Added a page "Support" (transition from the general menu): you can use the documentation, evaluate the application and send your wishes for development.
2. Optimized the screen for working with files: multiple downloads and an improved file selection widget to add.
3. Realized the automatic saving of visited cards and lists: the ability to view even without connecting to the network.
4. Eliminated some defects when working with comments.
Thank you for using the application!
New in Naumen SD 5.7.0
Evaluate the updated interface and improved features of the mobile client.
- Display important information in the navigation menu: group them into lists by processes, filters
- Create requests
- Go to the application using the links from the messengers, e-mail
- Work with comments in a new way: view and attach to them images from the library or in one click make a new one
- Add related information in the form of lists

More details - in the description of the application.
New in Naumen SD 5.6.0
- We have updated the design of the "Comments" screen in the object card.
- Pictures added to the comment text will now be displayed in the mobile application. Available from server version 4.8.0.7 and higher.

Along the way, we repaired some unpleasant defects that interfere with the work of the application.

We are always glad to hear from you the impressions and suggestions for the development of the application.
New in Naumen SD 5.5.0
Improved the stability of the application.
New in Naumen SD 5.4.0
We received many requests in which you talked about the possibility of reducing the size of images attached to queries and tasks in the mobile application. Now the images will automatically shrink when added via the mobile application. This will allow you to download files faster and reduce the amount of your Internet traffic. You can disable this feature on the Settings page. We will be grateful for the feedback. Your feedback and comments help us make the app even better.
New in Naumen SD 5.2.2
5.2.2: Corrected the authorization error in the system. 5.2.0: A new "multi-account" feature is added, through which you can log in to several accounts on Naumen SD servers, receiving push notifications from each of them and quickly switching between them. The function is useful to specialists who simultaneously implement and receive support in different systems based on Naumen SD.
New in Naumen SD 5.2.1
5.2.1: Corrected the authorization error in the system. 5.2.0: A new "multi-account" feature is added, through which you can log in to several accounts on Naumen SD servers, receiving push notifications from each of them and quickly switching between them. The function is useful to specialists who simultaneously implement and receive support in different systems based on Naumen SD.
New in Naumen SD 4.4.0
In this release, special attention is paid to the application interface. - Made the alignment of the attributes in the cards and lists. To perceive information became easier. - Recycled lists of objects. Objects were visually separated from each other. - Added the ability to go to the object from the pages with files and comments. Click the icon for selecting additional actions, then click the "Go to Object" button. Thank you for your feedback. Your feedback helps us make the app even better.
New in Naumen SD 4.3.0
In the new version, we fixed several unpleasant errors and reworked the code for some of the application's functions. The updated application works more stable. We will be grateful for the feedback. Your feedback and comments help us make the application better.
New in Naumen SD 4.2.1
Bug fixes and application improvements
New in Naumen SD 4.2.0
In this version, we added support for authorization using client security certificates. We will be grateful for the feedback. Your feedback and comments help us make the app even better.
New in Naumen SD 4.1.1
We are constantly working on the stability and functionality of the application. Download the latest version to take advantage of all available features and enhancements. We will be grateful for the feedback. Your feedback and comments help us make the app even better.
New in Naumen SD 4.1.0
We are constantly working on the stability and functionality of the application. Download the latest version to take advantage of all available features and enhancements. We will be grateful for the feedback. Your feedback and comments help us make the app even better.
New in Naumen SD 4.0.1
In this version we paid attention to the convenience of using the application. Being on the object card, you will easily understand which of the related objects is placed in the archive. Links to archived objects are now displayed in gray. Fixed several annoying errors and increased performance. We will be grateful for the feedback. Your feedback and comments help us make the app even better.
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